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Not every gift is going to be a winner or fit well within your home, so when you receive something that is not quite right for you, what should you do? Sure, you could store it in a closet and get it out once a year when the in-laws who gave it to you visit, or you could head to the store it was purchased from — like Home Depot — and return it. This way you can get something you actually want, or even need.
Home Depot provides a favorable return policy with a 90-day timeframe for most items, although there may be certain exceptions. For specific details, visit the Home Depot website or contact their customer service.
Home Depot’s general return policy as of 2023 is that you can return unopened items bought at Home Depot to any Home Depot location within 90 days of when the item was purchased. When you return your item, you can either get a full refund or exchange it for something else of equal value in-store. All you will need is your receipt or shipping confirmation email, as well as a valid ID and the credit card that was used for the purchase.
If items were purchased using the Home Depot Consumer Credit Card, the Home Depot Commercial Revolving Charge or the Home Depot Commercial Account, you have 365 days from the date of purchase to receive a full refund. This is a generous amount of time to decide whether something should stay or go.
Here are five tips to keep in mind for returning goods to Home Depot.
If you purchased products for the holidays at any point starting in November, you’d have until early 2024, possibly well into January, to return your items, thanks to the 90-day return window.
If you don’t have a receipt for your return, all is not lost! In many cases, Home Depot can locate the receipt or verification of purchase within their system.
If you paid by credit card, debit card or check, Home Depot can locate your receipt within 30 days of purchase — after which you would not be able to return without a receipt. If you paid by Home Depot Consumer Credit Card, the Home Depot Commercial Revolving Charge or the Home Depot Commercial Account, you have a 365-day grace period for receipt location and returns.
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You are still allowed to return opened items to Home Depot within 90 days if you still have the original packaging and receipt. So make sure that, when you are figuring out if you’d like to keep something or not, what it came in does not get thrown away with the wrapping paper.
Online orders are subject to the same return policy as regular Home Depot purchases but perhaps with a little more added convenience. You can just go to the website and start your return by clicking on the “Return Items” option. Once you complete this step, you will receive an email with the return shipping label that you add to your package, and then drop it in the mail. No need to visit a Home Depot store.
If you purchase items with your Home Depot Consumer Credit Card, Home Depot Commercial Revolving Charge or The Home Depot Commercial Account, you have 365 days from the date of purchase to receive a full refund. If you used another form of payment, you would have to return it within 90 days.
However, you may be entitled to an additional 90-day extension on some items, giving you a total grace period of 180 days, which you can always double-check at your local Home Depot.
Returning appliances is a bit more time sensitive.
If an appliance such as a refrigerator, dishwasher, washing machine or dryer is delivered to your home, you have to inspect it for damages before the driver leaves. If there is any damage, you can refuse delivery. If you accept delivery and then notice damage, you have 48 hours from the time of delivery to notify Home Depot of any defects.
Basically, once the appliance leaves the store — either by delivery or if you pick it up in-store — you have to make sure it is working properly either before it leaves the store, before you accept delivery or within 48 hours of claiming possession.
While most items that Home Depot sells fall under the general return policy, there are some exceptions.
Though most items can be returned, there are a few items that can only be returned within 30 days of purchase, so be aware you have a tighter turnaround time for the following items:
In addition to products purchased with a Home Depot Consumer Credit Card, Home Depot Commercial Revolving Charge or The Home Depot Commercial Account, plants can also be returned up to a year after purchase.
Home Depot has a pretty generous return policy, so chances are, if you purchased something at Home Depot, you will be able to return it there for a full refund or exchange. However, the following items cannot be returned:
Returning items to Home Depot can be done either in-store or online. Make sure you know how you paid for the item, since that will affect your timeline of return allowance. If you purchase something at the Home Depot Design Center, it must be returned to a Home Depot Design Center and not another Home Depot location.
If you want to set up a return through the mail but don’t have the time or ability to get to a shipping location, you can call Home Depot customer support at 1-800-455-3869 — they can help you set up a UPS pickup from your home.
Hazardous material items that contain flammable liquids or gases cannot be returned through the mail, so be sure to bring things items containing such material back to your local store.
When the shopping is done and the gift opening is completed, make sure you know what you want to keep and what you’d like to return before throwing away receipts or packaging. Home Depot, for the most part, gives you 90 days to return items, with some additional wiggle room for other items, which means you don’t have to rush. Just be sure to keep your proof of purchase — it will make your life easier.
Information is accurate as of Dec. 22 2023, and is subject to change.
Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.
